Ask for a same-day payment update and remittance details.
Offer a payment plan only if it is acceptable for this account.
Generated sequence
Four AR-ready emails
Copy a draft into Gmail, Outlook, HubSpot, or your collections workflow.
Reminder
12 days overdue
Subject: Reminder: INV-1048 for $8,400
Confirm ownership and make payment easy.
Hi Jordan,
I am following up because our records show that INV-1048 for $8,400 from JustPaid was due on April 15, 2026. Our records still show the invoice as open.
We value the relationship and want to keep the account in good standing.
Please send payment or an update on timing today.
Payment link: https://pay.example.com/invoice/INV-1048
If paying the full balance immediately is difficult, reply with a proposed payment date or payment plan so we can review it.
Context on our side: The customer has been responsive in the past. Keep the relationship warm while making the next step clear.
Thank you for helping us close this out.
Best,
Alex
Second follow-up
15 days overdue
Subject: Action needed: INV-1048 payment status
Ask for a dated commitment or remittance proof.
Hi Jordan,
I am checking back on INV-1048 for $8,400. We have not seen payment come through yet, and this balance is still open for Acme Finance. Our records still show the invoice as open.
If payment has already been sent, please forward the remittance details. If not, please confirm the payment date so we can update our AR schedule.
Payment link: https://pay.example.com/invoice/INV-1048
If paying the full balance immediately is difficult, reply with a proposed payment date or payment plan so we can review it.
Context on our side: The customer has been responsive in the past. Keep the relationship warm while making the next step clear.
Best,
Alex
Escalation
19 days overdue
Subject: Escalation: overdue INV-1048
Create urgency and route the issue to the right owner.
Hi Jordan,
INV-1048 for $8,400 remains unpaid after the prior reminders. We value the relationship and want to keep the account in good standing.
We need to escalate this internally unless we receive payment confirmation or a clear payment date.
Please reply with one of the following today:
1. Payment has been sent
2. Payment is scheduled for a specific date
3. There is a dispute we should resolve
Payment link: https://pay.example.com/invoice/INV-1048
Context on our side: The customer has been responsive in the past. Keep the relationship warm while making the next step clear.
Thank you,
Alex
Final notice
26 days overdue
Subject: Final notice: INV-1048 remains unpaid
Set a final deadline before the next collections step.
Hi Jordan,
This is the final reminder for INV-1048 for $8,400, originally due on April 15, 2026. Without payment or a written update, we will move this invoice to the next collections step.
Please send payment confirmation or reply with the issue preventing payment today.
Payment link: https://pay.example.com/invoice/INV-1048
Regards,
Alex
