Community Guidelines

JustPaid is committed to fostering a professional community built on trust, respect, and collaboration. Our platform serves finance professionals, developers, and business leaders who depend on reliable, secure financial operations.

We expect all community members to uphold the highest standards of professional conduct and contribute positively to our shared mission of revolutionizing revenue operations through AI-powered solutions.

These guidelines apply to all interactions on our platform, including but not limited to forums, support channels, partner communications, and any JustPaid-related discussions.

Respectful Communication: All interactions must be professional, courteous, and constructive. We do not tolerate harassment, discrimination, or inappropriate behavior of any kind.

Accurate Information: When sharing information about financial processes, API integrations, or platform features, ensure accuracy and cite sources where appropriate.

Professional Language: Use appropriate business language in all communications. Avoid offensive, inflammatory, or inappropriate content.

Constructive Feedback: When providing feedback or reporting issues, be specific, actionable, and solution-oriented.

Confidential Information: Never share sensitive financial data, customer information, or proprietary details in public forums or discussions.

Account Security: Maintain the security of your account credentials. Do not share login information or API keys in community discussions.

Data Protection: Follow all applicable data protection regulations including GDPR, CCPA, and other privacy laws when discussing or sharing information.

Secure Practices: When seeking technical support, use secure channels and avoid posting sensitive technical details in public forums.

The following activities are strictly prohibited on our platform:

• Spam, promotional content, or unsolicited marketing
• Sharing malicious code, viruses, or security vulnerabilities
• Attempting to bypass security measures or access unauthorized areas
• Impersonating JustPaid employees, partners, or other users
• Sharing false, misleading, or fraudulent information
• Harassment, discrimination, or inappropriate conduct
• Violating intellectual property rights or terms of service

Violations of these guidelines may result in account suspension, termination, or legal action as appropriate.

Relevant Content: Keep discussions focused on revenue operations, financial processes, API integrations, and platform-related topics.

Quality Standards: Provide valuable, well-researched content that contributes to the community's knowledge base.

Proper Attribution: When sharing resources, code snippets, or third-party content, provide proper attribution and ensure compliance with licensing terms.

Original Content: Avoid posting duplicate content or information that is readily available in our documentation.

Reporting Violations: If you encounter behavior that violates these guidelines, please report it immediately through our support channels.

Support Requests: For technical issues or account-related questions, use our dedicated support system rather than public forums.

Response Times: We aim to respond to all reports within 24 hours during business days.

Contact Information: For urgent matters or escalations, contact our support team at support@justpaid.io.

Warning System: First-time violations may result in a warning and guidance on proper conduct.

Temporary Suspension: Repeated violations or serious misconduct may result in temporary account suspension.

Permanent Termination: Severe violations, security breaches, or repeated non-compliance may result in permanent account termination.

Appeals Process: Users may appeal enforcement actions by contacting our support team with detailed explanations and supporting evidence.

Regular Updates: These guidelines may be updated periodically to reflect changes in our platform, legal requirements, or community needs.

Notification: We will notify users of significant changes through our platform announcements and email communications.

Continued Use: Continued use of JustPaid services after guideline updates constitutes acceptance of the revised guidelines.

Feedback Welcome: We encourage community feedback on these guidelines to ensure they serve our users' needs effectively.