How OTO Health Streamlined Global Multi-Currency Billing Across 5 Countries
OTO Health, a global hearing healthcare platform, transformed their complex multi-entity, multi-currency billing operations with JustPaid, processing hundreds of invoices across 50+ audiology practices in 5 countries while maintaining precise quality control and compliance.
Book a demoHow OTO Health Transformed Global Healthcare Billing
As OTO Health expanded their hearing healthcare platform across multiple countries, their billing complexity became unmanageable:
With JustPaid's global billing platform, OTO Health streamlined their complex multi-entity operations, enabling Edmund Farrar and his team to manage 50+ audiology practices across 5 countries with unprecedented efficiency and accuracy.
| Metric | Before JustPaid | After JustPaid |
|---|---|---|
| Countries Supported | Manual processes | 5 Countries |
| Practices Managed | Individual handling | 50+ Practices |
| Batch Processing | One by one | 9 invoices simultaneously |
| Currency Support | Manual conversion | USD, GBP, CAD, EUR, ZAR |
Multi-Entity Global Operations Made Simple
Managing both OTO Health Inc. and OTO Health Ltd across multiple jurisdictions required a sophisticated billing platform that could handle complex compliance requirements. JustPaid's unified system allows Edmund to seamlessly process invoices for both entities while maintaining proper jurisdictional compliance and currency handling.
Quality Control at Scale
With detailed rejection workflows and correction processes, Edmund can maintain precise control over billing accuracy. The platform's feedback system allows for specific corrections like "Should be 2 licenses, not 3" or "Should be for €300 (inclusive of VAT)" ensuring every invoice meets exact specifications.
Streamlined International Operations
From Labyrinth Audiology in Colorado to The Ear Company in the UK, and Hamilton Audiology in Ireland to Distinct Hearing in South Africa, JustPaid enables centralized management of diverse practice relationships across continents with consistent, reliable billing processes.
Implementation Timeline
Global Setup & Configuration
Configured multi-entity structure for OTO Health Inc. & Ltd with currency and tax settings
Practice Onboarding
Systematically onboarded 50+ audiology practices across all geographic regions
Workflow Optimization
Fine-tuned approval processes and batch handling based on Edmund's feedback
Quality Control Integration
Implemented rejection workflows and detailed correction processes
Full Production
Achieved full operational capacity processing hundreds of monthly invoices
Continuous Enhancement
Regular optimizations based on operational feedback and new practice additions
The Results
Within 6 months of implementing JustPaid, OTO Health achieved remarkable operational efficiency:
Key Benefits Achieved
- Edmund can now manage complex global operations from a single platform
- Eliminated currency conversion errors and compliance risks
- Streamlined quality control with detailed rejection feedback system
- Improved cash flow visibility across all international entities
- Enhanced practice relationships through accurate and timely billing
- Reduced administrative overhead for multi-entity management
"JustPaid has completely transformed how we manage our global billing operations. What used to be a complex, error-prone process across multiple currencies and entities is now streamlined and reliable. The quality control features give me confidence that every invoice is accurate, and the batch processing capabilities have saved us countless hours. It's been instrumental in our international expansion."
What's Next for OTO Health
- Expanding into additional international markets with new currency support
- Implementing advanced analytics for practice performance insights
- Developing automated revenue forecasting across all entities
- Integrating with additional practice management systems for seamless workflows
Ready to Transform Your Global Billing Operations?
Join companies like OTO Health who've streamlined their international billing operations with JustPaid. Let's discuss how we can help you manage multi-currency, multi-entity operations with ease.
